So over the weekend, I built a website targeted at a niche product. The website will display the cheapest prices available for this product and include affiliate links to the merchant website where you complete your purchase.
I submitted my application to Affiliate Window yesterday – 23/11/2009, and just this afternoon I got an email back from ‘webmaster@affiliatewindow.co.uk’ saying “Your Application to Affiliate Window has been declined”. No description why, just a straight “you’ve been rejected”!
So after a quick browse on the AWin website, I found that you could appeal by sending an email to “partnerships@affiliatewindow.com’. I sent off a quick email saying:
“Hi, could you please provide more information as to why my application has been rejected. Could you also confirm that if I correct the outstanding issues, you will be able to accept my application without me having to pay another £5.”
Note: For those of you who don’t know – you have to pay a £5 application fee to AWin, which is then refunded along with your first affiliate commission payment.
Within literally 3 minutes, I received a non-automated response from a genuine person called Jacqueline. It turns out that my application had to be queried with someone because I use the product name in my URL. Once it had been confirmed that I was ok to do that, the wrong button was clicked and I was accidentally rejected! The mistake was corrected straight away and I received an automated email through saying my application has been accepted.
So from receiving the rejection email, to getting the issue resolved and receiving the acceptance email, it took just 27 minutes!
Overall great customer service, I can see why they win so many awards and I’m looking forward to trying out AWin’s services.
So here’s to the start of fun and games with Affiliate Window!
